IT Support Technician-Level 2

Responsibilities:

• Provide onsite technical services for our clients.
• Provide tech systems onboarding/offboarding of our clients’ employees.
• Provide a high level of customer service with excellent written and verbal communication skills.
• Troubleshoot and solve computer hardware/software issues both onsite and remotely.
• Answer help desk calls from Windows desktop users and remediate their issues.
• Provide proactive support services such as MS Security Update Management, software audits, etc.
• Assist projects and migration team member engineers.

Preferred Education, Certification, Qualities, and Experience:

• A great attitude.
• Microsoft Certification or other Technical Certification.
• 3+ years’ experience in the field.
• Fluent in English with strong verbal and written communication skills.
• Patience in working with clients.
• Open to learn from and communicate with co-workers.
• Valid MN driver’s license with clean driving record and must possess reliable transportation to travel to client offices.
• Highly motivated and a proven track record working with peers in a successful team.
• Professional appearance and self-presentation. Ability to lift and carry 25 pounds.
• Ability to project confidence and earn trust with clients who call in for technical support.
• Bachelor’s degree in a related field is a plus.

If you want opportunities for advancement and enjoy helping people with computers, you should apply now! We offer:

• Work from home options.
• Benefits.
• Flexible schedule.
• In-house training and advancement.
• A fun atmosphere.